Refund policy

Refund Policy

We offer a 30-day money-back guarantee. This means customers may request a refund within 30 days after receiving their order.

Refund eligibility

To be eligible for a refund, you must provide your order number and proof of purchase. We may also request photos, videos, or additional details if the item is damaged, defective, incorrect, or not as expected.

Returns

We do not accept product returns. Customers are not required to send the product back to receive an approved refund.

Please do not send any items back to us unless we specifically instruct you to do so.

Exchanges

We do not accept exchanges. If there is an issue with your order, please contact us so we can review it and help make it right.

Damaged, defective, or incorrect items

Please inspect your order when you receive it. If your item arrives damaged, defective, incorrect, or you experience an issue with your order, contact us as soon as possible at maryruthsco@gmail.com with your order number and photos or details of the issue.

Refunds

Once your refund request is reviewed, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at maryruthsco@gmail.com.